Administrative Assistant - Member Services

Temp-to-Hire | On-Site | Greenbelt, MD

Ultimate Staffing is partnering with a local Home Owner's Association in Greenbelt, MD to hire an experienced and personable Administrative Assistant (Member Services). This is a front-desk, member-facing position ideal for someone who enjoys helping others, staying organized, and supporting a busy administrative team.

Schedule & Pay

• Pay Rate: $20-$25/hour (based on experience)
• Schedule:
  • Monday-Thursday: 8:00 AM - 6:00 PM
  • Friday: 8:00 AM - 5:00 PM
  • Every other Friday off

Position Summary

The Administrative Assistant provides clerical, administrative, and member services support in a professional office environment. This role serves as the first point of contact for HOA members, volunteers, and guests, both in person and by phone. The position requires a polished demeanor, strong communication skills, and the ability to handle confidential information with discretion.

Essential Duties & Responsibilities

Front Desk & Member Services

• Greet members, visitors, and vendors in a courteous and professional manner
• Answer and route phone calls to the appropriate departments
• Respond to general inquiries or direct members to proper resources
• Maintain the reception area, information racks, and posted communications

Administrative & Clerical Support

• Open, sort, and distribute incoming mail and process outgoing mail
• Upload invoices and perform basic data entry
• Process members' monthly dues
• Perform physical and digital filing; maintain organized, compliant records
• Maintain calendars of meetings and events
• Track and restock office and stationery supplies
• Provide administrative support to the Member Services, Maintenance, and other departments as needed

Meetings & Board Support

• Prepare meeting rooms and Board rooms for scheduled meetings
• Set up spaces for committee and special meetings
• Maintain committee files

Required Skills & Qualifications

• Extremely personable; able to build rapport and make strong first impressions
• professional demeanor
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Comfortable working with confidential information
• Proficient with Microsoft Office and basic data entry
• Ability to manage multiple tasks in a fast-paced, member-focused environment